About Us

Welcome to Eastlight Zambia Ltd.

Welcome to Eastlight Zambia Ltd.

We are a Zambian Based express courier, Clearing and forwarding and distribution company with an objective to provide a fast, flexible and cost effective service through our countrywide delivery network. We are available for your national parcel and bulky mail distribution as well as boarder clearing and forwarding 24 hours a day, 365 days a year. Whatever the size of the consignment, Eastlight Zambia Ltd is there to provide the solution. The client's interests are considered our own as we are committed and dedicated and take personal responsibility. We have achieved rapid growth over the years through trust, reliability and by providing a personal service to all our valued customers. To our competitors it may just be a delivery, for Eastlight it's a passion. Eastlight Zambia Ltd was established in 2005 by shareholders and staff that had previously acquired a knowledge base of the industry and had hands on experience in management. Initially the main focus of the business was Lusaka metropolitan door to door mail delivery. As management we then identified the need to provide clients with a complete courier and Clearing and Forwarding solution and therefore started developing our own domestic and International network and introduced a full range of domestic courier and Clearing and Forwarding services. Eastlight provides a door to door delivery of time-sensitive items on a time - definitive basis. We are committed to putting the customer first and therefore deliver a range of services that are focused on giving our customers the all-important competitive edge. It is the strategy of the business to remain flexible and responsive to the changing needs of the customer and the industry through tailor made solutions. Eastlight has identified and implemented a focused courier IT system that uses cell phone technology to update tracking online. The ability of the system to track the progress of parcels and goods that have been cleared at entry points via the delivery system has promoted our commitment to constant improvement and continuous development.

Our mission is to be a dynamic influence in the courier industry by offering our business partners a flexible and empowered service, resulting in the creation of wealth for our community, customers, team and investors..

We are one team, passionate about making our customers successful and empowering our people. We aspire to grow through offering flexible and personalized service by entering into long term partnerships with our stakeholders and to be the service provider of choice..

INTEGRITY - We believe in honesty, loyalty and reliability and we live by it.
EXCELLENCE - Striving for excellence in all that we do.
HONESTY - Be truthful to all. Tell it like it is.
ETHICS - Upholding high standards of principles and moral beliefs.
FLEXIBILITY - Embracing partnerships and change.
RESPECT - Create mutual respect.
EMPOWERMENT - Providing opportunities to allow growth.
UNITY - Together we are stronger.
FAMILY - Sense of belonging

Eastlight Zambia Limited provides the following professional services as part of an overall Information movement solution for our clients: Nationwide mail and Parcel delivery. Boarder entry clearing and forwarding. Metropolitan Bank documents for efficient clearance and delivery within the agreed time. Sorting and Address verification for packaging and bulk storage facilities. Mail Messenger delivery services.

ACCOUNT MANAGEMENT

The key to successful account management is the understanding of quality services and the ability to translate clientele ambition into successful reality. As the link between Agency and clientele, The Account Manager articulates clientele needs in a manner that ensures needs are met.

STRATEGIC PLANNING

Emphasis is greatly placed on working closely with our clientele to formulate strategies that help our clientele needs and requirements succeed in their deliveries to improve the flow of information critical to the success of their organizations.

RESEARCH

We consider it our passion and responsibility to understand the nature of our Environment in which our clientele exist. We will ensure that our service to our clientele is provided with passion. That is why we have invested so much in our staff that has the tools and skills to develop, conduct and analyze research activities.

CREATIVE

It is our belief that to be truly creative and committed to our clientele, one must have the ability to view the World and clientele services from a different perspective. Our mail runners and customer service will ensure that you have your piece of mind as your documents will be delivered on time.

Let Us Help You to Find a Solution That Meets Your Needs.